Privacy Policy

1. Overview

This Privacy Policy describes how Lost Bills collects, uses, stores, and protects your personal information when you visit our website, make a booking, or use our services. By accessing this website or making a booking, you agree to the collection and use of information as described in this policy. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect the following types of personal information:

• Booking Information: When you make a booking through our website, we collect your full name, contact phone number, email address (if provided), booking date and time, selected space, number of guests, and any notes or special requests you provide.
• Payment Information: Payment card details are collected and processed exclusively by Stripe, our payment processor. We do not store or have access to your complete payment card information. We receive only limited transaction metadata (transaction ID, amount, timestamp) necessary to reconcile bookings with payments.
• Website Usage Data: We automatically collect technical information when you visit our website, including your IP address, browser type and version, device type, pages visited, time and date of access, and referral source. This data is collected via server logs and standard web analytics.

3. How We Use Your Information

We use your personal information for the following purposes:

• Booking Management: To process, confirm, and manage your bookings, including contacting you via phone or email to confirm availability, communicate changes, or provide booking-related support.
• Payment Processing: To facilitate deposit payments via Stripe and reconcile payments with bookings in our internal systems.
• Administrative Purposes: To maintain booking records accessible to authorized staff for operational and administrative purposes, including tracking capacity, resolving disputes, and maintaining business records.
• Service Improvement: To analyze website usage patterns and improve our booking system, website functionality, and services.
• Legal Compliance: To comply with legal obligations, including liquor licensing requirements, record-keeping obligations, and responding to lawful requests from authorities.

4. Third-Party Service Providers

We engage the following third-party service providers who may have access to your personal information:

• Stripe: Our payment processor, which collects and handles all payment card information. Stripe processes payments in accordance with PCI-DSS standards and maintains its own privacy policy. We do not store your card details—Stripe handles all card data securely. Stripe may be located outside Australia.
• Hosting Provider: Our website and booking system are hosted by a third-party infrastructure provider. Server logs, booking data, and website content are stored on their systems. Hosting infrastructure may be located outside Australia.
• Analytics Providers: We may use web analytics services to understand how our website is used. These providers may collect usage data via cookies or similar technologies.

These third parties are required to handle your information securely and only for the purposes of providing services to us. They are prohibited from using your information for their own purposes.

5. Data Retention

We retain booking records, including contact details and booking information, for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, accounting, and regulatory requirements. Booking data may be retained for several years for business record-keeping, dispute resolution, and tax compliance purposes. When information is no longer required, we securely delete or anonymize it in accordance with our internal data retention procedures.

6. Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting infrastructure, encrypted data transmission (HTTPS), access controls for administrative systems, and secure payment processing via Stripe. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, maintain session state during the booking process, and collect analytics data. You can control cookie settings through your browser preferences. Please note that disabling cookies may limit your ability to use certain features of the website, including the booking system.

8. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

• To third-party service providers as described in Section 4 for the purposes of operating our business and providing services to you.
• If required by law, court order, subpoena, or legal process, including compliance with liquor licensing authorities or other regulatory bodies.
• To protect our rights, property, or safety, or the rights, property, or safety of our staff, patrons, or the public, where permitted by law.
• In the event of a business transfer, merger, or acquisition, your information may be transferred to the new owner, subject to the same privacy protections.

9. Overseas Disclosure

Your personal information may be transferred to, stored, or processed on systems located outside Australia, including via our hosting provider and payment processor (Stripe). By using our services, you consent to this transfer. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy standards, but we cannot guarantee that foreign laws will provide the same level of protection as Australian law.

10. Your Rights

Under the Australian Privacy Principles, you have the following rights:

• Access: You may request access to the personal information we hold about you (APP 12). We will respond to your request within a reasonable timeframe and may charge a reasonable fee to cover administrative costs.
• Correction: You may request correction of any inaccurate, out-of-date, incomplete, or misleading personal information we hold about you (APP 13). We will take reasonable steps to correct the information.
• Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint (APP 1). We will acknowledge your complaint promptly and investigate it in accordance with our complaints handling process.

To exercise these rights or make an inquiry, please contact us at manager@lostbills.com. We will require verification of your identity before processing requests.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete that information promptly. Lost Bills is a licensed venue and entry is restricted to persons 18 years and over in accordance with liquor licensing requirements.

12. Links to External Websites

Our website may contain links to external websites, including Stripe’s payment portal. We have no control over the content, privacy practices, or security of third-party websites and accept no responsibility for them. We recommend reviewing the privacy policy of any external site you visit, including Stripe’s privacy policy when making a payment.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we handle your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at manager@lostbills.com. We are committed to resolving privacy concerns in a timely and transparent manner.