Last updated: March 1, 2026
This Privacy Policy describes how Lost Bills collects, uses, stores, and protects your personal information when you visit our website, make a booking, or use our services. By accessing this website or making a booking, you agree to the collection and use of information as described in this policy. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect the following types of personal information:
We use your personal information for the following purposes:
We engage the following third-party service providers who may have access to your personal information:
These third parties are required to handle your information securely and only for the purposes of providing services to us. They are prohibited from using your information for their own purposes.
We retain booking records, including contact details and booking information, for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, accounting, and regulatory requirements. Booking data may be retained for several years for business record-keeping, dispute resolution, and tax compliance purposes. When information is no longer required, we securely delete or anonymize it in accordance with our internal data retention procedures.
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting infrastructure, encrypted data transmission (HTTPS), access controls for administrative systems, and secure payment processing via Stripe. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, maintain session state during the booking process, and collect analytics data. You can control cookie settings through your browser preferences. Please note that disabling cookies may limit your ability to use certain features of the website, including the booking system.
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
Your personal information may be transferred to, stored, or processed on systems located outside Australia, including via our hosting provider and payment processor (Stripe). By using our services, you consent to this transfer. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy standards, but we cannot guarantee that foreign laws will provide the same level of protection as Australian law.
Under the Australian Privacy Principles, you have the following rights:
To exercise these rights or make an inquiry, please contact us at manager@lostbills.com. We will require verification of your identity before processing requests.
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete that information promptly. Lost Bills is a licensed venue and entry is restricted to persons 18 years and over in accordance with liquor licensing requirements.
Our website may contain links to external websites, including Stripe’s payment portal. We have no control over the content, privacy practices, or security of third-party websites and accept no responsibility for them. We recommend reviewing the privacy policy of any external site you visit, including Stripe’s privacy policy when making a payment.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we handle your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at manager@lostbills.com. We are committed to resolving privacy concerns in a timely and transparent manner.