Terms & Conditions

1. Agreement to Terms

By accessing or using the Lost Bills website or making a booking through our online booking system, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use this website or our booking services.

2. Age Requirement

You must be at least 18 years of age to make a booking or use our services. Lost Bills is a licensed venue operating under Western Australian liquor licensing laws. By making a booking, you confirm that you are 18 years or older and agree to comply with all applicable liquor licensing requirements.

3. Booking Terms

All bookings made through our website are subject to the following conditions:

• Space and Session Specificity: Your booking is for the specific space (Green Room, Pink Room, or Backyard) and time session (afternoon or evening) selected at the time of booking. Bookings are not transferable to other dates, times, or spaces without prior written approval from venue management.
• Deposit Payment: Where a deposit is required, it must be paid at the time of booking via our payment processor, Stripe. Deposits are non-refundable under all circumstances, including cancellation, no-shows, or failure to meet minimum spend requirements.
• Minimum Spend: Certain bookings require a minimum spend amount as specified during the booking process. The deposit paid is credited toward your tab on the night of your booking and counts toward the minimum spend requirement. Minimum spend applies to food and beverage purchases only and excludes deposits, tips, or other charges.
• Confirmation: Bookings are subject to staff confirmation. We will contact you via the phone number provided within a few hours during opening hours. A booking is not confirmed until you receive explicit confirmation from Lost Bills staff.
• Capacity Limits: Each space has a maximum capacity as indicated during booking. You must not exceed the capacity limit specified for your booking. We reserve the right to refuse entry or service if capacity limits are exceeded.

4. Payment Processing

All deposit payments are processed securely by Stripe, our third-party payment processor. Lost Bills does not store or have access to your complete payment card details. By making a payment, you agree to Stripe’s terms of service and privacy policy. Payment card data is handled exclusively by Stripe in accordance with PCI-DSS standards.

5. Cancellations and Modifications

Deposits are non-refundable. If you need to cancel or modify your booking, please contact us at manager@lostbills.com as soon as possible. While we will make reasonable efforts to accommodate changes subject to availability, we cannot guarantee modifications will be possible, and deposits will not be refunded or transferred in the event of cancellation or no-show. Lost Bills reserves the right to cancel bookings at our discretion, in which case a full refund of any deposit paid will be provided.

6. Responsible Service of Alcohol

Lost Bills operates under a Western Australian liquor license and is subject to the Liquor Control Act 1988 (WA). We are committed to the responsible service of alcohol. We reserve the right to refuse service to any person who is intoxicated, disorderly, underage, or unable to provide valid identification. Compliance with our responsible service policies is a condition of entry and service. Failure to comply may result in removal from the venue without refund.

7. Venue Discretion and House Rules

Lost Bills reserves the right to refuse entry, remove patrons, or terminate bookings at any time for breach of these terms, violation of house rules, disruptive behavior, safety concerns, or at management’s discretion. No refunds will be provided in such circumstances. You are responsible for the conduct of your guests and may be held liable for any damage to venue property caused by you or your party.

8. Limitation of Liability

To the fullest extent permitted by law, Lost Bills and its operators, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your booking or visit to our venue, including but not limited to loss of enjoyment, personal injury (except where caused by our negligence), theft or damage to personal property, or any other loss. Your use of our venue and services is at your own risk. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Lost Bills or its content licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without prior written permission.

10. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of Western Australia, Australia. Any disputes arising from these terms, your booking, or your use of this website shall be subject to the exclusive jurisdiction of the courts of Western Australia. You irrevocably submit to the jurisdiction of those courts.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated revision date. Your continued use of the website or completion of a booking after changes are posted constitutes your acceptance of those changes. Bookings made prior to any changes remain subject to the terms in effect at the time of booking.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions or your booking, please contact us at manager@lostbills.com or call us during opening hours.